This Viral ‘Feel-Good’ Story Is Actually an Indictment of American Labor Hell

By Luke O’Neil

Source: Observer

In what’s quickly become the feel-good story of the week, a young Alabama man named Walter Carr is being lauded across the country for his perseverance and indomitable spirit. It’s the type of story that can instill hope in a divided nation when it’s sorely needed and serve as inspiration for the rest of us that if you work hard enough and keep a positive attitude, good things will come to you. It also happens to be disgusting horse shit and an utter indictment of the brutal, indifferent hell of the nightmare capitalist wasteland we all suffer in. So, a bit of a mixed bag here. 

Carr, a 20-year-old college student, as nearly every news outlet has pointed out in sepia-tinted coverage—from CBS News and USA Today to the BBC—was set to start a new job on Saturday morning with the moving company Bellhops. At the last minute, his car broke down, and he was unable to find a ride from friends to get there. Instead, he decided to walk. He began the trek, which was roughly 20 miles from his home, at midnight, hoping to get there by 8 a.m. the next day to meet the rest of the movers. 

“I didn’t want to defeat myself,” Carr later told ABC News.

Along the way, around 4 a.m. in the morning, Carr, a young person of color, was stopped by local police officers, who, out of the kindness of their hearts, no doubt, asked him where he was headed. When he explained the situation—and after his story checked out—they decided to give him a ride the rest of the way, even going so far as to take him to breakfast.

“He was very polite. It was ‘yes sir’ and ‘no sir,”’ one of the officers later said. I bet he was!

When he arrived at the moving job a few hours later, complete with police escort, they explained the situation to Jenny Lamey, the woman who had hired the movers. Inspired by Carr’s work ethic and apparent decency, she shared the story on Facebook, where it soon went viral. 

The story eventually came to the attention of Bellhops CEO Luke Marklin, who arranged to meet Carr a few days later for a big surprise. 

“This is how you pay it forward… treat your employees with respect and incentivize them and bet you’ll get a much better worker for it,” wrote one commenter on Twitter. “It is awesome to see a young man not make an excuse like it’s too far to go to work, and then see him rewarded for it. Wish the young man and the company all the best in the future,” added another. 

It’s enough to drive you to tears. What kind of tears those are will probably depend on how susceptible you are to the lie at the heart of American capitalism and Horatio Alger nonsense.

Carr who set out the night before with a kitchen knife to protect against stray dogs on the walk, as he explained to The Washington Post, nonetheless floored everyone he encountered along the way. 

“He’s such a humble, kindhearted person,” Lamey said. “He’s really incredible. He said it was the way he was raised.”

“We set a really high bar for heart and grit and… you just blew it away,” Marklin told him, after gifting Carr his 2014 Ford Escape (barely-driven! as alabama.com reported). 

A GoFundMe set up by Lamey to help Carr with his car troubles has since raised almost $40,000. 

“Nothing is impossible unless you say it’s impossible,” she told the Post. 

Nothing except for paying workers an actual salary with benefits, which, you may not be surprised to hear, Bellhops does not do. Essentially Uber for movers, (Marklin came to the company from Uber), Bellhops relies on the labor of young college students, like Carr, who take jobs on a gig-by-gig basis. The company, which operates in dozens of cities around the country, and has raised tens of millions of dollars in rounds of funding since it was founded in 2011, pays movers between $13-16 an hour. 

“It’s a transitional job,” CEO Cameron Doody told BuzzFeed News in a story from 2015. “It’s not a career.”

Alabama, incidentally, is also only one of five states that has traditionally never spent any state money on public transportation. 

Naturally, Bellhops are very proud of themselves, and have been reveling in the attention. You probably didn’t know the company existed before yesterday, and may be thinking about contracting their services in the future now. Win win. 

“I want people to know this—no matter what the challenge is, you can break through the challenge,” Carr, who also wants to become a Marine some day, said of his story. 

“Nothing is impossible unless you make it impossible,” he added. “You can do anything you set your mind to. I’ve got God by my side. I’m really emotional right now trying to hold back the tears.”

It’s a heartwarming reminder that, much like with getting sick or injured in America, which needs to be done in a tragic but endearing enough way to go viral so people will pay your medical bills, all you have to do to make it in this beautiful country is have your life fall apart in such a way that the news wants to write about it, then hope the benign feudal lords will see fit to offer you as an aspirational example to the rest of us so we remain compliant.

The Internet Doesn’t Exist

history

By Jacob Silverman

Source: The Baffler

The Internet has been very busy. In just the last week, Caitlyn Jenner broke the Internet, but she also united it. The FCC made war on the Internet. The Internet shamed a couple. The Internet had a dark side, Nikki Finke was barred from the Internet, the Supreme Court made the Internet less safe for women, the Internet named a famous fetus, the Internet did stuff with a superhero movie, and the Internet changed. A girl also won the Internet, Jack White had a difficult history with the Internet, and the Internet “shafted” a Canadian journalist.

“The Internet” is the universal straw man, a hero or villain for every occasion. The Internet, the Internet, the Internet—this decentralized communications network has long been granted a proper noun and practically a degree of sentience. Yet few people talk about “the Telephone” as if it were some person or place, though perhaps they once did. This eagerness to grant the Internet some degree of autonomy—to make it into an actor, an entity—stems in part from its apparent abstraction. Where does all this information come from? As Ray Bradbury famously said, “To hell with you and to hell with the Internet. It’s distracting. It’s meaningless; it’s not real. It’s in the air somewhere.”

Bradbury wasn’t just slipping into kneejerk techno-fear. He was also guilty of the same fallacy that crops up again and again in digital journalism: the assumption that the Internet is some monolithic mass, a discrete population or interest group. “It’s distracting,” Bradbury said, without specifying what “it” was.

But in another, more important way, Bradbury was absolutely right: the Internet doesn’t exist.

A couple years ago, Rachel Law, a grad student at Parsons at the time, had this to say: “The ‘Internet’ does not exist. Instead, it is many overlapping filter bubbles which selectively curate us into data objects to be consumed and purchased by advertisers.” As she also said, a bit less academically, “Browsing is now determined by your consumer profile and what you see, hear and the feeds you receive are tailored from your friends’ lists, emails, online purchases, etc.”

What we call the Internet—and what web writers so lazily draw on for their work—is less a hive mind or a throng or a gathering place and more a personalized set of online maneuvers guided by algorithmic recommendations. When we look at our browser windows, we see our own particular interests, social networks, and purchasing histories scrambled up to stare back at us. But because we haven’t found a shared discourse to talk about this complex arrangement of competing influences and relationships, we reach for a term to contain it all. Enter “the Internet.”

The Internet is a linguistic trope but also an ideology and even a business plan. If your job is to create content out of (mostly) nothing, then you can always turn to something/someone that “the Internet” is mad or excited about. And you don’t have to worry about alienating readers because “the Internet” is so general, so vast and all-encompassing, that it always has room. This form of writing is widely adaptable. Now it’s common to see stories where “Facebook” or “Twitter” stands in for the Internet, offering approval or judgment on the latest viral schlock. Choose your (anec)data carefully, and Twitter can tell any story you want.

We fall back on “the Internet” because it gives us a rhetorical life raft to hang onto amidst an overwhelming tide of information or a piece of sardonic shorthand to utter with a wink and a grimace, much like “never read the comments.” It also reflects a strange irony about today’s culture: despite being highly distributed, and despite offering an outlet for every subculture and niche interest and political quirk, what we think of the Internet often does feel rather uniform and monolithic.

This impression is partly based in fact; the tech and media industries are currently undergoing a kind of recentralization, exemplified by the rise of massive platforms like Facebook and recent mega-deals, such as Verizon buying AOL or Charter Communications (who?) snapping up Time Warner Cable. Attention is increasingly being manipulated and auctioned off by a handful of big conglomerates. The relegation of Twitter to also-ran in the social media sweepstakes—the loser to Facebook in the rush to industry monopoly—also reflects this centralization. That a company with hundreds of millions of users can seem like a failure only shows how bad the market is at apportioning value. (But there I go falling into abstractions again—as if there is anything called “the market.”)

“The Internet” is easy, a convenient reference point and an essential concept for web journalists tasked with surfacing monetizable content from this great informational morass. Digital culture, or writing about “what people are talking about on the Internet,” is considered its own beat now. But in the same way that someone born in the 1980s might not think of himself as a millennial—an arbitrary distinction crafted by demographers and marketers—a user of an online service is not necessarily from, or part of, the Internet. Even some of the subcultures often held up as part of the Internet are mostly notional. Is “Black Twitter” a specific, homogenous entity, as it’s so often described in news coverage? Or is it more something that people do, a set of social relations acted out by varying groups of mostly black Twitter users?

The more we write about what takes place online as if it occurred in some other world, the more we fail to relate this communication system, and everything that happens through it, to the society around us. To understand the Internet, we have to destroy it as an idea.